Two days from the date of receipt of goods, CreamSoda can provide refund / exchange of goods and services. If you two days after the receipt of goods from the date of the retirement / replacement requirements will not be accepted. The CreamSoda to confirm that you comply with the return / exchange goods provision will handle your refund or replacement procedures.

Such as the quality of goods, CreamSoda will only provide replacement goods and services, and will not return the goods and services. If you choose to replace the goods, you can only replacement of equal value or higher value goods, and you have to pay the difference between the higher-value goods and raw goods.

The quality of goods returned must be the same, and the sign must be properly packaged, and the original tag, extra buttons, dust bag, hanger. Footwear and other accessories must be returned together with the original box, the above are not damaged, used or modified in any way or used to affect the secondary sales.

The following circumstances shall not be a retirement / replacement:

i) if CreamSoda has opened the invoice for the order, the invoice should be sent to us also. If you are unable to provide invoices, refund / exchange of goods will not be accepted.

ii) the special "package goods" and "gift package goods" can not be part of the refund / exchange, due to the refund / exchange of goods, the original gift package goods will not be able to enjoy the preferential purchase.

iii) The goods cannot be used, washed, or in any way modified or used by human factors affect the secondary sales.

iv) the close-related goods and personal, swimsuit / trousers, underwear / pants and socks, not refund / exchange

In any case, do not accept "freight collect" courier return the goods. CreamSoda the right to refuse recycling freight way delivery of parcels.

When CreamSoda received the parcel, the goods will be returned, quality inspection, and retirement / replacement operation. In determining eligible for refundment / replacement, CreamSoda based on your needs, return / replacement processing.

The refund will be returned to the original order of payment.

Retirement / replacement due to meet the retirement / replacement provisions of the premise, freight handling as follows:

Quality of goods or the wrong goods, the lack of goods / accessories due to retirement / replacement, return the merchandise freight and shipping costs borne chosen by CreamSoda re-send the goods caused by the replacement.

Due to subjective causes of refundment / replacement, return the merchandise freight and re-send the goods caused by the replacement shipping costs borne chosen by you.

Subjective reasons include (but are not limited to):

i) fabric and imagination gap: such as thickness or transparency, feel soft and hard.

ii) not suitable for wear does not look good, did not imagine the beautiful, Size, color or fabric and imagine that there are gaps.

Non-quality problems caused by the retirement / replacement, return the merchandise, shipping and freight borne chosen by you re-send the goods caused by the replacement.

Non-quality issues, including:

i) The minor flaws: a thread, chalk marks, individual drain pin jumper, excellent processing off-line, buttons nail was not strong, does not affect the wearing of small stains, not obvious at the alignment is not straight, and occasionally hot fix rhinestone decoration off, fine printing off cracking due to transport caused by uneven or wrinkled.

ii) the display may cause the goods in pictures of a certain color.

Refund / exchange of goods process

You must contact CreamSoda in 5 days from the date of receipt of goods by sending an email to info@creamsoda.cc and customer service personnel to get in touch.

E-mail must state the order number, the refund / exchange of goods number and the number of CreamSoda the right to request photos of the goods concerned for reference.

CreamSoda Customer Service will provide you with a refund / exchange authorization number (RAN).

Please refund / exchange authorization number (RAN) to fill in the refund / exchange of the commodity form "(the lower part of the bill of sale"), together with the goods should be sent to.

7 days to contact the courier company to return the goods to CreamSoda, be sure to return / exchange authorization number (RAN) issued in CreamSoda. You paid in advance the freight costs of returned goods will not be accepted freight collect returns wrapped.

CreamSoda recommend that you use courier companies:

The the Shunfeng: http://www.sf-express.com

EMS: http://www.ems.com.cn

Please also return / exchange authorization number (RAN) fill in the remarks column on the express orders.

Retirement / replacement parcel delivery address:

Address: B29 Shop, Basement, Trendy Zone, 580A-580F Nathan Road, Mongkok, Hong Kong

Thank you for your support, there is any doubt as to the Terms, please contact by us e-mail  - info@creamsoda.cc

In the event of inconsistency between the English and Chinese version of all the terms and conditions of this promotion, the Chinese version shall prevail.


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